Gaya APA
Tjiptono, F.
(2005).
Prinsip-Prinsip Total Quality Srvice
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Srvice".
Yogyakarta:
Andi,
2005.
Text.