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Service,Quality Dan Customer Satisfaction Edisi 5
Ketersediaan : 1 copies available for loan
Service Management Mewajudkan Layanan Prima
Ketersediaan : 3 copies available for loan
Strategi Pemasaran Prinsip & Penerapan
Ketersediaan : 1 copies available for loan
Manajemen Dan Strategi Kepuasan Pelanggan
Ketersediaan : 3 copies available for loan

Pemasaran Jasa Prinsip Penerapan Penelitian
Ketersediaan : 2 copies available for loan
Manajemen Dan Strategi Kepuasan Pelanggan
Ketersediaan : 2 copies available for loan
Service,Quality Dan Satisfaction
Ketersediaan : 1 copies available for loan

Teori Kinerja dan Pengukurannya
Ketersediaan : 6 copies available for loan

Brand Management dan Strategy
Ketersediaan : 2 copies available for loan

Prinsip-Prinsip Total Quality Srvice
Ketersediaan : 1 copies available for loan

Pemasaran Global: Internasionalisasi dan Internetisasi
Ketersediaan : 1 copies available for loan